Industry Software Company
Qualifications Higher Secondary +2
Support Executive Job in Kathmandu at Dynamic Technosoft
Dynamic Technosoft is a recognized leader in the field of IT service providers, providing comprehensive software development and web products for more than a decade in Nepal.
We are looking for an energetic and dynamic candidate for the position of Support Executive.
Office location: Shankhamul, Kathmandu
Salary will be discussed at interview time (depends on the skill of the candidate)
- Provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
- Create a Task based on every customer’s query through phone/email/sms with the proper problem title
- Follow up on the task assigned
- Identify and escalate priority issues per Client specifications.
- Involve in the documentation and active resolution process based on such requests
- Update task as action is taken to troubleshoot with a common title and clear language
- Timely Escalation of problems to other higher departments and supervisors
- Educate other team members about the issues and action taken to solve the same.
- Receive handed-over tasks by other shifts and handle prioritizing solutions
- Actively participate in the training (Tech and non-tech) to develop the learning
- Responsible for maintaining the defined KPI of the department
- Analysis of call logs in order to discover any underlying issues or trends
- Follows up on and takes responsibility for unresolved issues or escalations
- Field visits as a part of support and clients requirements
Salary / Stipend
Monthly Salary Starting from 15,000/- to 25,000/- (Based on Performance)
Qualification for Tech Support Executive Job
- Ability to work independently with little or no supervision on a daily basis.
- Strong interpersonal skills and a willingness to communicate
- Ability to work on multiple projects with different goals at the same time.
- Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
Working Hours: 10:30 AM-5:30 PM
Working Days:6 Days a Week
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