Customer Support Intern

Full Time Internship @Khalti Digital Wallet in Customer Service
  • Kathmandu, Bakhudole, Lalitpur
  • Post Date : April 5, 2022
  • Apply Before : April 14, 2022
  • Salary: NPRs8,000.00 - NPRs10,000.00 / Monthly
  • 5 Application(s)
  • View(s) 303
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Job Detail

  • Experience Fresher
  • Industry Digital Wallet
  • Qualifications Higher Secondary +2
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Job Description

We at Khalti Digital Wallet is looking for candidates for the Customer Support Internship in Kathmandu.

  • Manage outbound calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
  • Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines, and policies.

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