Job ID 4463
Industry Digital Wallet
Qualifications Higher Secondary +2
We at Khalti Digital Wallet is looking for candidates for the Customer Support Internship in Kathmandu.
- Manage outbound calls in a timely manner;
- Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
- Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
- Follow communication procedures, guidelines, and policies.