Customer Support Internship Full Time in Kathmandu Moru Digital Wallet

Full Time Internship @Paynep Pvt. Ltd. in Customer Service
  • Kathmandu, 3rd Floor, Nirdhan Bhawan, Bhagwati Bahal, Naxal-1 Kathmandu, Nepal, 44600
  • Post Date : April 15, 2022
  • Apply Before : May 10, 2022
  • Salary: NPRs5,000.00 - NPRs6,000.00 / Monthly
  • 0 Application(s)
  • View(s) 55
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Job Detail

  • Job ID 7032
  • Experience 0-3 Months
  • Industry Digital Wallet
  • Qualifications 7th- 8th Sem

Job Description

Moru Digital Wallet is looking for candidates for a Customer Support Internship in Kathmandu, a Full-time office position. Any final-year students or freshers who are passed out available for a full-time internship can apply for this position.

  • Manage outbound calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
  • Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines, and policies.

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